At Shoptopis, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible refund and returns policy outlined below.
Returns
If you are not happy with your item, you may return it within 30 days of the delivery date for a full refund or exchange, subject to the following conditions:
- The item must be in its original condition, with all tags attached and original packaging.
- Items that have been worn, altered, or damaged are not eligible for return.
- Final sale items and customized products are not eligible for return or exchange.
To initiate a return, please contact us at info@shoptopis.com with your order number and reason for return. We will provide you with further instructions and a return shipping address.
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5-7 business days.
- Shipping costs are non-refundable, except in cases of defective products.
- Late or missing refunds: If you haven’t received a refund yet, please first check with your bank or credit card company. It may take some time before your refund is officially posted.
Exchanges
If you would like to exchange an item, follow the same process as returns. Once your return is received, we will ship the replacement item at no additional cost (subject to availability).
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@shoptopis.com with photos of the issue. We will arrange for a replacement or refund at no extra cost to you.